Fixed
€119No refund*except proven medical reasons
Not changeable
Ci vediamo alla prossima stagione!
Il calendario delle escursioni aprirà a settembre
Ci vediamo alla prossima stagione!
Il calendario delle escursioni aprirà a settembre
CANCELLATION AND DATE CHANGE
When you book, you also choose how much freedom you want: the more flexible the rate, the more times you can move the date, and with more notice.
It works like a plane ticket: once booked, the excursion is meant to be lived. For a simple change of mind, no refund is provided.
The only exception is medical reasons.
The windows (72 and 48 hours) count from the departure time of your excursion.
The Infant seat (€89) is always paired with an adult rate and follows the same refund and date-change rules.
Gift vouchers, however, are never refundable: even for medical reasons you can only get an open-date voucher, valid for one year.
MEDICAL REASONS
If you or a participant in your booking cannot come due to a health problem, with a medical certificate you're entitled to a refund, your choice: in money or as an open-date voucher valid for one year.
Send a valid copy of the certificate (from a doctor, an out-of-hours medical service or a hospital) by 24.00 on the day of cancellation to info@thehuskyexperience.com.
In any case, we do not refund the bank costs of the payment and the €10.00 per person membership fee for cards already issued. It is your responsibility to report the cancellation following this procedure.
Gift vouchers, however, are never refundable: even for medical reasons you can only get an open-date voucher, valid for one year.
WEATHER AND FORCE MAJEURE
We go out in any condition: snow, wind, frost. The only exception is rain, which makes the trail dangerous for you and the dogs. If rain is forecast at altitude, we let you know and move the excursion to a new date.
The same applies to force majeure events, such as an extraordinary snowfall or closed roads: they're rare, but when they happen safety comes first. In these cases there's no money refund, but a new date: your ticket stays valid for the whole season.
PUNCTUALITY
We ask you to be at the meeting point ten minutes before the time: if the excursion is at 10:00, we meet at 9:50. We leave at the exact time, all together.
If you arrive late, unfortunately we can't redo the briefing just for you without keeping the rest of the group and the dogs — already ready to leave — waiting: as with a flight, those who arrive after the gate closes miss the flight. It's not strictness: it's respect for those who arrived on time, for the dogs and for our work.
In case of lateness there's no refund, nor the possibility of rescheduling the excursion. And if you don't show up without notice (no-show), the full cost is charged and you'll have to book again at full price.
WHO CAN TAKE PART
Sleddog is an outdoor sporting activity, and you drive the team. To take part safely you need:
If you have diabetes, let us know before your arrival, so we can best organise your experience. Pregnant women cannot take part.
WHEN NO REFUND IS PROVIDED
We tell you up front, clearly:
The Management also has the right not to admit to the outing anyone who doesn't have the physical or behavioural requirements to do it safely, without any right to a refund.
GIFT VOUCHERS
Only vouchers purchased from our official platform are valid. A voucher is used in the current winter season (roughly from early December to early April) or, if it hasn't started yet, in the immediately following one.
You can use it:
Vouchers issued from 1 November 2024 are not valid for excursions in the period between 24 December and 6 January, except for those on the FREEDOM rate. Each code is valid for a single use: if the excursion amount is less than the voucher value, the difference is not recoverable. Vouchers are not personal, do not entitle you to guaranteed places and are not resellable. Once generated, they are never refundable: in case of medical reasons you can only get an open-date voucher.
MINORS
Minors can drive a sled on their own from 30 kg in weight and a height of 1.20 m (we still recommend the presence of an adult or an older sibling on the same excursion).
Children under 30 kg take part as passengers, carried by the instructor on their sled: in this case the presence of an adult on the same excursion is mandatory and binding.
ANIMALS, MEMBERSHIP AND LEGAL NOTES
For safety, any animal is prohibited from the briefing and excursion area.
The Husky Experience is run by Outdoor Experience S.S.D. a R.L., an amateur sports company; we register all participants with the CONI-recognised body we’re affiliated with, and by taking part you declare you hold a non-competitive sports medical certificate. Any name change after the card is issued involves a contribution of €10 per change.
If you can't take part for reasons related to COVID-19 (infection, quarantine, contact with a positive case or other pandemic causes) no refund is provided, but a voucher valid for one year.
For any dispute against Outdoor Experience S.S.D. a R.L. the Court of Turin is understood to have exclusive jurisdiction.
ATTENTION
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The availabilities displayed are evaluated considering the number expressed as all adults.
Go to booking to enter age, weight and height for each person and check the exact availability for all season.
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